Revolutionizing Student Support at the University of Padova

AI-powered student support for one of Europe's oldest universities: response times from days to seconds, 40+ hours saved weekly.

Botpress · GPT-6 September 2024

75%

Reduction in Direct Inquiries

1–2 sec

Response Time

88%

Query Resolution Rate

35%

Increase in Student Satisfaction

The student assistant · demo data Live · 24/7

Faculty of Political Sciences › Student help

Knowledge hub

Sources

Class schedules—

Academic calendar—

Admissions—

Exams & results—

FAQs—

Today

Response

—

Resolved by AI

Sent to staff

The Challenge: An Overwhelmed System

Faculty of Political Sciences: 10,000 monthly website users, supported by manual processes.

Inquiry volume

Long waits

Staff burnout

Hard-to-find info

Student office

Answering the same questions by hand

1,500–2,000 inquiries every month 24–48 hours to get an answer Staff overloaded by repetitive questions Students struggle to find information

The Solution: AI-Powered Support

An AI chatbot built on Botpress, now running on OpenAI's GPT-6, answering students 24/7.

1 · Ask 2 · Retrieve 3 · Answer

Students ask

Faculty website

Italian & English

Any hour

24/7

AI chatbot

Botpress · GPT-6

It knows

Courses & calendars

Schedules, deadlines

Admissions & exams

Procedures, results, FAQs

“When do exam registrations close?” Finds the answer in the calendar and exam rules Answered in 1–2 seconds, no ticket needed

24/7 availability

Italian & English

One information hub

Intelligent retrieval

Implementation Process

Analysis & Design

5 weeks of needs analysis and AI model optimization

Phased Rollout

Bachelor's students first, then Master's and PhD over 3 weeks

Testing & Launch

2 weeks of stress testing, full launch in September 2024

Measurable Impact

Quantifiable Benefits

75%

Reduction in Direct Inquiries

Administrative teams can refocus their efforts

1–2 sec

Instant Response Times

vs. previous 24–48 hours

88%

Resolution Rate

Resolved without human intervention

40+

Hours Saved Weekly

35%