How Highness Distribution Saved 500+ Hours

Executive Summary

Highness Distribution, the largest CBD distributor in Europe, faced a common yet costly issue—inefficient, inconsistent communication with clients. Their team was spending over 2 hours daily manually sending product details, pricing, and lab reports.
In just two weeks, we implemented an autonomous AI agent on Telegram to handle these interactions. The result?
500+ hours saved annually and near-instant responses for every client query.

About Highness Distribution

• Industry: CBD Wholesale & Distribution

• Location: Czech Republic

• Size: 20 employees

• Scope: Over 100+ CBD products with lab-tested analysis

As the biggest distributor of CBD products in Europe, Highness operates with a fast-paced network of recurring and new clients—each requiring rapid, reliable information to make purchase decisions.

The Problem

Before working with us, Highness had no centralized communication system for client product inquiries.
Here’s what was happening:

• Pricing sheets and product details were shared manually by whoever was online

• Some clients received conflicting answers or no reply at all due to internal miscommunication

• Many employees lacked the most up-to-date files or analysis links

• Over 2 hours per day were wasted searching for files and replying manually

This wasn't just an inefficiency—it was costing them time, credibility, and potential sales.

The AI Solution

We built a Telegram-based autonomous AI agent designed specifically for Highness Distribution’s needs. It acts as a central point of contact for:

• Current clients

• Future prospects

• Internal team coordination

Key Features:

• Sends up-to-date product availability and pricing

• Provides direct download links to lab-tested chemical analysis for each CBD product

• Handles common inquiries 24/7

• Smart fallback: directs users to human support if the AI cannot answer

Delivery Time: 2 weeks from start to production
Platform: Telegram
Technology: Custom no-code AI agent + dynamic knowledge base integration

Implementation Timeline

Week 1:

• Data gathering

• Flow design

• Knowledge base setup

Week 2:

• Bot deployment

• Testing and refinement

• Staff onboarding

The Results

• 2 hours saved daily, previously wasted on manual communication

• That’s over 500 hours saved per year, worth €7,500+ in productivity

• Instant replies to common questions, no matter the time of day

• Elimination of duplicate responses and confusion

• Improved customer satisfaction and internal organization

What the Client Said

"Before the AI agent, client communication felt like chaos. Now everything’s in one place, always available, and accurate. It’s like having a full-time assistant that never sleeps. We’ve reclaimed hours of our team’s time and drastically improved our response time. Game-changer."
— Luca, Operations Manager, Highness Distribution

Key Takeaways

• Challenge: Inconsistent, manual client communication

• Solution: Telegram AI agent providing real-time pricing, availability, and lab reports

• Result: 500+ hours saved yearly and instant client support

• Delivery Time: 2 weeks

Want to Automate Client Interactions With AI?

If you’re spending too much time on repetitive communication or losing leads due to delays, our team can help you build and deploy a custom AI agent.

< Previous article

Next article >

About the author

Aitor Alonso is the co-founder of 1 node, where he focuses on building AI-powered systems that automate work and unlock new capabilities for businesses. Passionate about the future of AI, he writes regularly about emerging technologies, especially around AI agents, automation, and how these innovations are shaping the way we work and build.

Read more case studies...